Senior Client Success Manager - Remote

Company
Trajectory RCS joined the MedHQ family in 2024 after enjoying 10 years as a well-established revenue cycle company with an annual growth rate of 40% to 50% and 150 employees. Together they now serve small hospitals, physician groups, ambulatory surgery, and outpatient centers nationwide by optimizing. healthcare cash flow through integration of both business office processes and clinical documentation.

MedHQ, LLC, is a fast growing, leading provider of consulting and technology enabled expert services for outpatient healthcare. With a 97% long-term, client retention rate spanning over 20 years, MedHQ serves Ambulatory Surgery Centers (ASCs), Surgical Hospitals, Physician Practices, and Hospital and Healthcare Outpatient Facilities nationwide. The MedHQ RITE Values: Respect, Innovation, Trust, and Energy, permeate all service line offerings with a unique personalized approach balancing exceptional transactional and emotional intelligence, and above all excellent customer service. MedHQ, LLC, is a 2022 Becker’s Top 150 Places to Work in Healthcare company.

The MedHQ LLC service line offerings have grown organically over the years, beginning by providing high quality traditional human resource, accounting, and staff credentialing as a Professional Employer Organization, (PEO.) In 2022, MedHQ formed a relationship with 424 Capital, and expanded into a well-rounded, menu services driven financial management company. This robust infusion of expert service line offerings has resulted in MedHQ and MedHQ clients’ efficiencies and growth. The MedHQ, LLC, menu of client services include Advisory, Client Human Resources, Client Accounting, Staff Credentialling, Clinical Staffing, and Revenue Cycle Services. For additional detailed information please review www.medhq.com.

Job Overview: The Senior Client Success Manager will oversee client success and revenue cycle operations across multiple client accounts, ensuring effective execution and high satisfaction. Reporting to the Executive Director of Revenue Cycle, this role is integral to driving operational success, fostering strong client relationships, and supporting business growth by engaging with potential clients during the sales process.

Key Responsibilities:

1. Leadership and Operations Management:
   • Lead and manage revenue cycle operations for diverse clients, ensuring high-quality service delivery and operational efficiency.
   • Implement and maintain best practices to optimize revenue cycle performance, addressing client-specific challenges and opportunities.
2. Client Success and Relationship Management:
   • Develop and maintain robust, long-term relationships with client stakeholders and senior leadership, acting as their trusted advisor.
   • Understand and anticipate client needs, tailoring strategies to achieve and exceed client goals.
3. Strategic Planning and Execution:
   • Collaborate with the Executive Director and senior leadership to formulate strategic plans that align with company and client objectives.
   • Drive the implementation of these plans, ensuring timely achievement of desired outcomes.
4. Communication and Collaboration:
   • Serve as a primary liaison between clients and internal teams, facilitating effective communication and collaboration.
   • Deliver regular, comprehensive updates on performance and strategic insights to internal and external stakeholders.
5. Sales Support and Business Development:
   • Engage potential clients in the sales process by showcasing the firm’s capabilities and strategic solutions.
   • Collaborate with the sales team to align on client needs and demonstrate our value proposition effectively.
6. Data Analysis and Continuous Improvement:
   • Analyze revenue cycle data and performance metrics to identify trends and areas for improvement.
   • Implement initiatives to enhance revenue cycle outcomes and contribute to continuous improvement efforts.

Qualifications:

• Bachelor’s degree in Healthcare Administration, Business, or a related field; Master’s degree preferred.
• Minimum of [X] years of experience in revenue cycle management or healthcare administration, with demonstrated success in a leadership role.
• Extensive understanding of healthcare systems and revenue cycle processes.
• Proven ability to manage multiple client engagements effectively and deliver results in a dynamic environment.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical skills, with experience in data-driven decision-making and process improvement.
• Ability to support sales efforts and influence senior leadership.

FULL TIME BENEFITS

1. Employer sponsored Major Medical
2. Employer sponsored Dental
3. Employer sponsored Vision
4. Accidental Death and Disability insurance
5. Short term disability
6. 4.5% 401K matching
7. Flexible spending account
8. Generous paid time off

This is a remote position.